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My Camera and Microphone Are Turning Off Every Few Seconds

Cameras and microphones turning off every few seconds is normally caused by a browser issue or a network firewall. We first recommend updating your browser. After the update is complete, it maybe necessary to restart your computer or relaunch the browser (click quit, then re-open). Sometimes Chrome's automatic updates may not finish without restarting your computer or relaunching the browser.* This has been known to cause camera and mic issues within a webinar. Completing the update, and relaunching the browser should fix the issue. 

However, if you are seeing an UNABLE TO ESTABLISH CONNECTION screen, you are most likely behind a firewall. If happens, you may need to contact your IT person. The linked article explains in more detail what you can do to circumvent (if possible) your network's firewall. 

If the articles above do not remedy the issues, please contact support at support@bigmarker.com

 

*When possible, turn off your computer when you are not using it. Restarting your computer on a normal basis is necessary for software updates on your computer. Make sure you are always using the most up-to-date browser and operating system, whether you are using a MAC or WINDOWS device. 

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