Below are some troubleshooting tips to help improve your speed. Keep in mind we recommend much higher speeds if you're going to be presenting, particularly if you plan on sharing your camera and your screen.
- If possible, please turn off wifi and plug directly into your internet with an ethernet connection. Packet loss is inherent in a wireless connection and directly effects audio and video quality
- Close all your tabs or quit other programs you are running
- Switch wi-fi networks if possible (especially if you are on public or shared network) or ask others to log off
- Restart your router
- Purchase a new router
- Contact your internet provider
If you are using a DSL modem with a slow uplink, a 3G wireless modem, a network with some types of proxies/firewalls, or a lower speed connection, your webinar experience and quality may suffer.
Please read this three part article How to Increase Internet Speed with some helpful tips on how to improve your internet speed and bandwidth. Here's another article 4 Ways to Speed up a Slow Internet Connection. Both offer relatively simple solutions.
You may also want to do an internet search "How to Increase My Internet Speed" for whatever system you are using whether it be Windows 8 or Mac etc. There are numerous articles written about the topic that can help you troubleshoot and increase your performance. It's best to refer to the most current articles written by reputable sources. IMPORTANT NOTE: Do not download or click on any "recommended" product ads or software until you've researched them thoroughly.
Please visit our System Requirements for more information.