Experiencing connection issues during your BigMarker session? Your internet speed or packet loss might be the cause.
In our experience, many technical issues on BigMarker are caused by slow Internet connections. So before restarting your browser or performing advanced troubleshooting, take the following steps to improve your Internet speed—and your overall experience on BigMarker.
- Using an outdated operating system or browser will slow your connection speed, so ensure your browser and system are following BigMarker's System Requirements.
- If possible, plug directly into your Internet router with an ethernet connection. Packet loss is inherent in a wireless connection and directly affects your audio and video quality. Move closer to your router if plugging into your router isn't an option.
- If you're sharing or presenting, disable your webcam or screen share. Using the multimedia icons on the top (purple) banner of your host interface, switch to Microphone Audio Only or Dial-in.
- Close all your tabs and windows, then quit any other programs running in the background. Loom, Skype and other video sharing apps "hog" your device's camera and microphone capabilities unless they are manually turned off.
- Switch Wi-Fi networks if possible (especially if you are on a public or shared network) or ask others to log off.
- Restart your browser, computer or router. If you are getting a robotic sound, restarting your computer might be necessary. Also, try connecting to a different route frequency band.
- Disable or remove any browser extensions that might be blocking or slowing down your ability to connect.
- Disconnect any corporate VPNs if possible.
- Switch browsers. If you are a presenter, switch to Chrome or Firefox, our recommended browsers for presenters. And although attendees can access BigMarker from any browser, users on Chrome or Firefox tend to experience less connection issues and a more seamless experience.
- Switch devices. If you are using a mobile device, switch to a computer or laptop if possible.
- If you have an older router, consider replacing it with a newer model, as most connection issues are caused by outdated routers.
- Replace older cables connected to your computer, router, or modem.
- Disable wireless devices like speakers, microphones or headphones. These can cause interference.
- Consider these other solutions for connection issues that might cause packet loss.
- If you are using a DSL modem with a slow uplink, a 3G wireless modem, a hotspot, 3 or 4G mobile connection, a network with some type of proxies/firewalls, or just a slower speed connection, your webinar experience, and quality may suffer, including loss of connection, robotic audio, or video and screen sharing not loading or freezing.
- Still experiencing connection or streaming issues? Contact your Internet provider and firstname.lastname@example.org for more help.