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Make sure that you click allow in the address bar

After you have clicked the Mic or the Cam button, and neither your camera or microphone are working, you may need to click the camera icon located in your browser's address bar. Then choose allow. 

For Firefox it will appear on the left side of the address bar like this:

 

 

 

For Google Chrome it will appear on the right side of the address bar like this:

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