For day-to-day support:
You can instant chat with support by clicking the "Need help" tab located in the lower left hand corner of the website:
You can always EMAIL us as well: firstname.lastname@example.org. Make sure to include the name and URL of the webinar you need help with.
For Expert Priority Support follow these steps:
1. To add priority support for a particular webinar, go to your webinar details page.
2. Click "Promote & Manage."
3. On the left side of the screen, click "Get Expert Help."
4. Click "Yes."
5. A BigMarker webinar expert will assist you with all aspects of your webinar. From getting your presenters registered, to helping you invite your contact list, to leading a practice webinar to show you and your team the ins-and-outs of executing your event smoothly. The one time cost for this level of support is $75.
Please keep in mind both Elite and Summit plans offer offer priority support.