Follow

No one can hear me, I don't think my microphone is working

  1. Take a look at our System Requirements section.
  2. It can take a few seconds for the mic to load, make sure that you are not turning it off and on before it's had a chance to load.
  3. Check to see if your microphone is turned on (mic icon should be green).
  4. Make sure you are not muted (mic icon should be green, no red mute icon).
  5. Exit the conference room and come back in.
  6. If you are using an external mic, unplug it and leave the room (you can try using it again, or keeping it unplugged).
  7. Are the sound bars moving in the room? If not, the microphone is not working.
  8. If this is the first time using the room, make sure you clicked the allow button in the address bar.
  9. Is there another program that may be using your microphone? Like Skype or Hangouts? Quit those programs and re-enter your conference room.
  10. If nothing else works try reloading your browser or restarting your computer. 

 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk