It says video is loading, but it never loads. What is happening?

There are two likely scenarios:

  1. You have slow internet connection, most likely your upload speed. 
  2. Or you have a network Firewall. You would need to contact your IT department to open up the necessary ports. 

You can try refreshing the page first. If that doesn't help, please visit our System Requirements for more information. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk