If you are having connectivity issues, please try and plug directly into your internet with an ethernet connection. Packet loss is inherent in a wireless connection and directly effects audio and video quality. To learn more about Packet Loss, please click here.
Articles in this section
- I Failed the Firewall System Check
- I Failed the Audio Output System Test
- If you are experiencing mic or camera issues
- Make sure you are on a Laptop or Desktop. If you are on a mobile device, download and enter via our mobile app.
- Make sure you are using the latest version of Chrome or Firefox
- Run a internet bandwidth test
- Improve your internet connection
- Use the WebRTC troubleshooter to test your system compatibility
- Test your camera and mic here
- Make sure that you click allow in the address bar