If You Are Experiencing Mic or Camera Issues

If you are having issues hearing or cannot share your mic or camera:

• Refresh the page or exit and re-enter
• Switch browsers (We highly recommend the latest version of Firefox or Chrome)
• Try clearing your browser's cache and cookies
• If you are on Chrome, try updating and relaunching it here: chrome://settings/help 
• You can also reset your Chrome browser
• Quit and restart your browser
• Change networks (plugin directly when possible)
• Temporarily deactivate your VPN and/or firewall and reconnect to the webinar
• Restart your computer

If you plug in your headset, microphone or camera after you've entered the room, you may need to leave the room and re-enter. 

If you continue to experience microphone issues, please use this online microphone test to check if you microphone is properly set up.