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Difficulties with External Camera, Headset or Microphone

If you are using headsets or other external devices such as microphones or cameras:

  • Make sure you plug them in before you enter your webinar. If not, please leave the room and re-enter.
  • Make sure you have chosen the correct device in the dropdown menus available before you enter the room or while you are in it (click either mic or camera icons). 

 

Test before you enter the webinar room

Click the mic or camera icons in the room

 

  • If you continue to have issues try using them with different applications such as Skype or here click herehttps://apprtc.appspot.com/ (Click Join)

 

If you still continue to have issues, please contact support@bigmarker.com.

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