If BigMarker can't connect to the Facebook Live server, follow these steps:
- Close any Facebook Live popups that may be left open, including any in the BigMarker webinar room.
- In a separate tab with Facebook open, log out of Facebook.
- Try re-initiating the livestream by clicking the Facebook "Go Live" icon in the top-right corner of the BigMarker webinar room.
If the problem persists, please contact firstname.lastname@example.org for further help.
Note: Facebook Live streams require around 20 seconds to fully load. You may see a spinning circle in the Facebook Live popup a few times before the stream loads.