New as of 10/03/2022: Closed Captions are available in Interactive mode.
Ease comprehension and engage international audiences with closed captioning, now available on BigMarker! This feature is available for enterprise accounts and virtual event hosts only.
To enable closed captions, log into your webinar and select the Edit tab.
In the left-hand menu that appears, select Advanced Settings. Using the CTRL-F or scroll function, find Enable Closed Caption, then select Enable.
Once enabled, select the languages attendees can see closed captions in, limiting their language options to choose from during the event. Select which languages you want attendees to choose from in the Closed Caption Display Language dropdown menu. When finished, click Save.
(Note: When no languages are selected, attendees will have the option to choose from all languages.)
How can attendees turn on closed captioning?
If closed captioning is enabled during a session, the "CC" icon will appear in the top right hand corner of the webinar room. Click this button to turn on closed captioning for the session.
A dropdown featuring the languages you selected will display those options from that icon (Full options include: English, Spanish, French, Portuguese, German, Chinese, Italian, Korean, Russian, Japanese and Norwegian). Attendees will click their preferred display language. Once a language is selected, closed captioning for the session will appear in this language.
How can attendees turn on closed captioning in Interactive mode?
In Interactive Mode, attendees and presenters will be able to turn on/off closed captions by clicking the CC icon and using the three dots to select which language they would like them to display in. Closed captions will only display to the attendee or presenter who enabled it in their browser.
In Interactive webinars, closed captions will only display in the language chosen for the Closed Caption Original Language.
Can I adjust my closed caption keywords?
Yes! On your Channel’s settings, you are able to change certain keywords that are captured during recordings to other words. For example, if your recording says “virtual event” and you would prefer “digital event”, you can set “virtual” to be replaced with “digital”
In your Channel Settings, click to the Closed Caption Adjustments section. From there, you can add a New Adjustment, select the language, and enter the keywords or phrases you’d like to have adjusted.
Categorize these based on languages, as clicking Add will add a new target word/phrase field to enter in under that specific language. Once saved, you can see all your languages that have adjustments and can Edit from there.
Can I View Analytics of my Closed Captions?
Yes! View attendees who used closed captions and what language the closed captions were in for live, on-demand and evergreen webinars. When viewing your reports, you are able to see the attendee’s name and what language of closed caption they used under the Closed Captions column.
In Live and Evergreen Webinars, this is found under the Attend List section and in On-Demand webinars, this is under the Viewed Recording List section.