Requirements and Troubleshooting
Before hosting or attending a webinar, YOU MUST review our System Requirements below and test your system. Please test on the device, browser and network you will be using when attending or hosting the webinar. Presenters and Admins should always be on an updated browser. If all else fails, please reach out to support@bigmarker.com for further assistance
System Requirements Check List (You must test the device, browser, and network you will presenting or attending on)
General troubleshooting steps
- Test Your Camera and Mic Here
- Microphone Not Working? Try These Troubleshooting Tips
- API Issues
- McAfee Antivirus Web Boost Warning For Video Auto-Play
- I Failed the Network System Check
- I Failed the Audio Output System Test
Troubleshooting for Presenters
- Can Presenters/Hosts Deny Camera + Mic Permissions?
- Video Upload Checklist
- Uploading Contacts Checklist
- Screen Sharing No Longer Working When I Updated My Mac Operating System
- My Facebook Live stream has disconnected
- I Failed the Webcam System Check
Internet Speed
Troubleshooting for attendees
- How can I enable or disable hardware acceleration in my browser?
- Why am I not receiving emails from BigMarker?
- I Can't Get Into the Webinar. What Should I Do?
- I'm Getting a "Connection Can't Be Established" Screen
- I Failed the Internet Speed Test. Now What Do I Do?
- I Failed the Operation System Test. What Should I Do?