Troubleshooting
The most common issues that BigMarker presenters, attendees and members have on BigMarker. If you continue to have problems, please email support@bigmarker.com.
General troubleshooting steps
- Test your camera and mic here
- I Failed the Firewall System Check
- I Failed the Audio Output System Test
- If you are seeing a red Chrome update warning
- If you are experiencing mic or camera issues
- Make sure you are using the latest version of Chrome or Firefox
Troubleshooting for presenters
- Screen Sharing No Longer Working When I Updated My Mac Operating System
- My Facebook Live stream has disconnected
- I Failed the Webcam System Check
- I Failed the Microphone System Check
- My Camera and Microphone Are Turning Off Every Few Seconds
- I'm getting a black screen when I share my camera
Troubleshooting for attendees
- I can't get into the webinar. What should I do?
- I'm getting a "Connection Can't Be Established" screen
- I failed the internet speed test. Now what do I do?
- I failed the operation system test? What should I do?
- My microphone doesn't work.
- I have no sound and can't hear the presenters