Frequently Asked Questions

General

• How will BigMarker comply with GDPR?
• How much does it cost to host webinars on BigMarker?
• Does BigMarker offer live product demos or help session?
• What makes BigMarker different than other webinar platforms?
• Do you have a quick overview of BigMarker?

Webinar Questions: Attending a Webinar

• How do I test my computer or mobile device to see if it passes the system requirements?
• When can I enter the webinar I'm attending?
• How do I contact the host or presenter?
• Can I attend on my phone or tablet? Or can I call or dial-in?

Webinar Questions: Hosting a Webinar

• Share your PowerPoint directly from the Application
• When do registrants and invitees receive email reminders for my webinar?
• Do you offer live webinar support?
• How do I know if my microphone or camera are working?
• How do I update, change, or download a browser?
• When can I enter the webinar I'm hosting?

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Your BigMarker Channel

• What's a Channel?
• How do I create a Channel?
• What is the difference between a public and a private Channel?
• How do I change or edit my Channel settings?
• What are my Channel's features?
• How do I change the credit card or update the billing information on my account?

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Recording & Playback

• Learn How To Use BigMarker's Recording system
• What does "Recording is Processing" mean?
• Can I edit a recording?
• What will show up in my recording?
• Who can watch my recording?
• When will my recording post?

Refund, Billing & Cancellation Policies

• Refund, Cancellation, and Subscription Policies
• Third Party Charges

Security and Terms of Service

• Anti-Spam Policy
• Is BigMarker Secure?
• Terms of Service and Privacy Policy