General troubleshooting steps
- I Failed the Firewall System Check
- I Failed the Audio Output System Test
- If you are experiencing mic or camera issues
- Make sure you are on a Laptop or Desktop. If you are on a mobile device, download and enter via our mobile app.
- Make sure you are using the latest version of Chrome or Firefox
- Run a internet bandwidth test
- Improve your internet connection
- Use the WebRTC troubleshooter to test your system compatibility
- Test your camera and mic here
- Make sure that you click allow in the address bar
- Firewalls and Ports
- Get off wireless and plug-in via ethernet cable
- Difficulties with External Camera, Headset or Microphone
- Make sure that the correct camera and mic is selected
- Make sure your webcam is plugged directly in to your computer
- Does the camera and mic work on Skype?
- Check to see if your camera or microphone work on another browser
- Take a screen shot of the problem
- If you continue to have an issue...