General troubleshooting steps
- Test Your Camera and Mic Here
- Microphone Not Working? Try These Troubleshooting Tips
- API Issues
- McAfee Antivirus Web Boost Warning For Video Auto-Play
- I Failed the Network System Check
- I Failed the Audio Output System Test
- If You Are Seeing a Red Chrome Update Warning
- If You Are Experiencing Mic or Camera Issues
- Make Sure You Are Using the Latest Version of Chrome or Firefox
- How do I know if my microphone or camera are working?
- Improve Your Internet Connection
- Click "Allow Access" If Camera or Microphone Are Not Working
- Get off wireless and plug-in via ethernet cable
- Difficulties with External Camera, Headset or Microphone
- Make sure that the correct camera and mic is selected
- Does the camera and mic work on Skype?
- Check to see if your camera or microphone work on another browser
- Take a screen shot of the problem
- If you continue to have an issue...