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General troubleshooting steps

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  • Test Your Camera and Mic Here
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  • If You Are Seeing a Red Chrome Update Warning
  • If You Are Experiencing Mic or Camera Issues
  • Make Sure You Are Using the Latest Version of Chrome or Firefox
  • Improve Your Internet Connection
  • Click "Allow Access" If Camera or Microphone Are Not Working
  • Get off wireless and plug-in via ethernet cable
  • Difficulties with External Camera, Headset or Microphone
  • Make sure that the correct camera and mic is selected
  • Does the camera and mic work on Skype?
  • Check to see if your camera or microphone work on another browser
  • Take a screen shot of the problem
  • If you continue to have an issue...
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